Career Master

Archive for the ‘Business’ Category

Business Outsourcing

Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility.

Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.

Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.

Back Office and Front Office Procedures

Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.

Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.

Inbound and Outbound Calls

Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.

The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.

Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.

Business Process Outsourcing in the Philippines

Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.

Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming,  web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.

Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.

Business Management

Tracegains Cto A.j. Dolan Looks at Sub-sku Information Across the Supply Chain

A.J. Dolan is VP of Research & Development, CTO for TraceGains, Inc.  According to Dolan “Collecting and integrating sub-SKU information across the supply chain has not only provided effective traceability of products, but has provided visibility into the quantitative and qualitative data that affects overall product profitability and success.”

For the past ten years Dolan has be an integral member of the TraceGains team providing traceability solutions within the Agricultural and Food & Beverage Industry to Reduce Risk, Increase Operational Excellence, and Boost Profitability. Dolan is responsible for creating patented solutions for collecting, tracking, reporting and tracing information on Individual Units of Production throughout the food supply chain.

Dolan directs and participates in global engineering operations to ensure products are designed and introduced in order to meet business objectives.  He develops integrated systems and solutions used around the world for tracking and managing livestock, fruits & vegetables, and grains and oil seeds, throughout the food supply chain. As CTO he is also responsible for corporate budgets, proposals and specifications, project and resource management, systems research and architecture, technical presentations, coding of software solutions, and advanced technical support.

TraceGains, Inc. (www.tracegains.com) was founded in 1998 with a 100% focus on traceability. The company has a patented delivery system —14 patents granted and growing —and also is an Issuer of United States Department of Agriculture Process Verification Program (PVP) Label.

By providing real-time bi-directional supply chain transparency and traceability, TraceGains reduces risks to the corporation and its executives, who may become personally liable in case of a recall. Positively Assured Traceability provides the following essential capabilities:

Continuous attribute visibility for each incoming ingredient received. Identity preservation across commingling, batching, blending, transformation, and re-work. Continuous comparison between on-floor activities, business rules, and compliance requirements.

However, TraceGains not only adds the missing capabilities to protect food companies, its officers and executives, and consumers, but goes beyond to turn data into actionable business intelligence from the floor to the board room.

With proven solutions and hundreds of implementations, return on investment (ROI) and profitability enhancement has been independently confirmed in university studies. Companies’ bottom lines are positively affected through the following results:

·        Improved operational efficiency by identifying profit leakages.

·        Enhanced product consistency by pinpointing causes of variation.

·        Increasing market share by assuring trading partners they are protected with actionable data.

By using Web Services to interconnect with all leading ERP, SCM, and MES systems, Positively Assured Traceability can deliver compliance with internal business rules, assurance of pedigree claims, enhanced profitability, and increased operational excellence. From the grower, aggregator, manufacturer and processor, to distribution and logistics, and finally the retailer, only TraceGains provides bi-directional unit-level (item, carton, pallet, etc.) traceability while boosting profitability and cost-effectively improving operational excellence.

Merchant Protection

Year Company was established:
2005

Contact Info:
Merchant Services Protection Plan
7771 W. Oakland Park Blvd., Suite 217
Sunrise, Florida 33351-6796

Website:
www.merchantservicesprotectionplan.com

Merchant Services Protection Plan was designed with business owners in mind. Companies that take advantage of the Merchant Services Protection Plan are able to utilize a number of affordable, yet comprehensive professional services. The services are available to business owners, their employees and families.

Business owners who join the Merchant Services Protection Plan gain instant access to a network of professionals in the legal, tax and identity theft fields in all 50 states through Legal Club Mthly. The network has over 20,000 professionals who have contracted with the Merchant Services Protection Plan to provide free and discounted care to businesses, their employees, the business owner and their families.

Benefits of the Merchant Services Protection Plan include free and discounted legal services, identity theft restoration services and tax preparation and advice. Legal assistance from Legal Club Mthly includes collection letters, unlimited initial phone consultations and document reviews from a pre-qualified attorney who is assigned based on geographic location, area of law required and preferred language. If identity theft assistance is necessary, members are assigned a recovery advocate who leads a team of fraud investigators, legal counsel and other experts to take care of the recovery process from beginning to end. Tax services include free tax return preparations, IRS audit assistance and IRS notice review.

Business owners interested in learning more about the Merchant Services Protection Plan can visit the company’s website at MerchantServicesProtectionPlan.com or call 800-511-2896.

Direct Sales

After the summer holidays, the sales of your company is decreasing and you are wondering to improve the sales to meet the target before the next holiday season.

It is a good decision that you want to open a direct sales and promotion campaign booth at shopping mall and other center spots in this city.

This strategy allow you to meet new prospective customers and get a valuable feedback about your products and how they respond to it. With a good promo campaign, you have huge opportunities to record new sales. But off course, your sales and promotion booth should be attractive and interesting. But you don’t need to worry. There are many solutions for compact ready to build trade show booths. You can choose from custom knocked down booth with lightweight pipe and drake for easy installation.

It is also important that your sales and promotion booth has eye-catching decoration accentuating your brand image. Off course, you can easily order accessories for your booth including table skirts, backdrops, and many more with logo and color of your product. Since it is all about promotion, display has very crucial role. You need to have informative display such as banner stands, ceiling displays, and many more.